Talk to a person
The quickest way to reach us is WhatsApp — we answer during shop hours, Monday to Saturday, 8:30 AM – 6:30 PM. You can also call +254 111 787140 or +254 792 758 560, email [email protected], or simply walk in to Moi Avenue, Rahimtulla Trust Building, 2nd Floor, Room 32B, Nairobi CBD.
Ordering
Do I need an account to buy?
No. You can check out as a guest with just your name, phone number and delivery details. An account is optional — it keeps your order history and invoices in one place and fills your details in next time. If you create one later using the same email or phone number, we automatically attach your earlier guest orders.
How do I know an item is genuinely in stock?
Every product page shows live stock. If something goes out of stock between your order and our packing, we call you and offer an alternative, a wait, or a full refund.
Can I see the machine before I pay?
Yes. Come to the shop and we will power it up and go through it with you. We would rather you buy the right machine than the expensive one.
Do you supply businesses and schools?
We do — bulk pricing, quotations, LPOs and invoicing for institutions. Send your requirements to [email protected] or WhatsApp us and we will quote.
Paying
How does M-Pesa checkout work?
Choose M-Pesa at checkout and enter the phone number to charge. A prompt appears on that phone within a few seconds — enter your M-Pesa PIN and the payment completes. Your order updates to Paid automatically and you get a receipt number.
The M-Pesa prompt never arrived. What now?
Check that the number is correct and that the phone has network, then try again. Prompts occasionally time out when Safaricom is busy. If it still does not arrive, call us and we will send it again or give you the paybill details.
What else can I pay with?
Card and bank transfer for larger or corporate orders, and cash on collection at the shop. Talk to us and we will set it up.
Delivery
How fast can I get it?
Same day within Nairobi on orders paid before 3:00 PM, next working day for greater Nairobi, and 1–4 working days elsewhere in Kenya. Full detail is in our Shipping Policy.
Can I track my order?
Yes — every order and its live status is in your account. For courier deliveries we also send tracking details by SMS or WhatsApp.
Your account
I have forgotten my password.
Use the reset link on the sign-in page. We email you a link that is valid for three days.
Where are my invoices?
Under Invoices in your account. You can view any invoice on screen or download it as a PDF.
What is the heart icon for?
It saves a product to your list so you can compare a shortlist before deciding. It works even before you sign in, and the list moves into your account when you do.
Warranty and repairs
How long is the warranty?
It varies by product and is stated on each product page and on your invoice. It covers hardware failure under normal use, not accidental or liquid damage.
Something has stopped working.
Call +254 111 787140 with your order reference. If it is within 7 days of delivery, see our Return Policy. After that we handle it as a warranty repair, usually 3–7 working days.
Do you repair machines you did not sell?
Yes — bring it in and we will diagnose it and quote before doing any work.